Full customer satisfaction is Lotus' number one goal.
That's why our company has always studied all the best solutions and the most advanced tools to ensure impeccable customer service in terms of proactivity, efficiency and timeliness in fulfilling every request and solving every problem.
Technological by nature, we have chosen to optimise communication with customers by providing them with a whole series of digital tools that offer constant support for every kind of need in a simple, effective and immediate way.
App, website, YouTube, social networks and WhatsApp are a direct, uninterrupted line for us, as they are all supplemented day after day with new information, new products, new solutions, new content, all to be shared. A precious shared heritage that enriches the interaction between company and customer, but also with suppliers and the sales network, offering new opportunities for discussions and strengthening the relationship of trust.
The tool most used and appreciated by customers and agents is our LotusApp. It arose from an urgent need, like all the most important innovations introduced by Lotus. Our CEO was running to catch a plane when one of his most important customers called, urgently needing important information about a product and asking him to share it immediately. In the time it took him to connect to the website, search the product category and download the technical data sheet, he almost missed the plane! That's when he realised we needed something for providing information in a simple, immediate way, perhaps with a single touch. And thus our app was created, which in less than 30 seconds allows to share technical data sheets, instruction manuals, photos and any other information. Officially presented at Host 2017, it is a public app that does not require a username or password; it is open to everyone because it does not access the reserved area of the site. The solution has lightened our workload, but above all offers all our customers a prompt service!
The WhatsApp numbers that we have activated to provide fast support to the entire company sales network follow the same logic: Lotus Back Office and Lotus After Sales. This rapid support tool was created to solve the need to respond to the different requests that come to us daily from distributors, importers, maintenance technicians and the entire sales network as quickly as possible and with the utmost effectiveness.
The social networks where we are always present and active (Facebook, Instagram, LinkedIn) are the most immediate means for keeping you updated on everything we do: products, services, promotions, but also fairs, projects and installations completed all over the world. An always-open window on our world that allows you to constantly interact with us, share experiences, request information and quickly access useful resources.
The YouTube channel is ideal for accessing the company's promotional videos and tutorials that guide you in the best use and most effective maintenance of our products.
And then, of course, there's our website: easy to use, full of information about our company, products, services, events. A site that not only effectively supports you in your search for anything, but also keeps you informed with in-depth articles in our blog and press releases on all the latest Lotus news.